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WARRANTY & RETURNS INFORMATION

 

GCCC PRODUCT RETURN POLICY

 

Change of Mind Return
Australian Consumer Law states that the retailer is not required to provide a refund or replacement if you change your mind.  The Greg Chappell Cricket Centre will exchange or provide store credit for items that are returned in saleable condition within 30 days of purchase date.  

Warranty Return
The Greg Chappell Cricket Centre will always endeavour to process warranty returns within a reasonable time frame and in accordance with ACCC Consumer Guarantees.  You can choose a refund or exchange if an item has a major fault.  This is when the item:
•    Has a problem that would have stopped someone from buying the item if they had known about it
•    Is unsafe
•    Is significantly different from the sample or description
•    Doesn’t do what we said it would, or what you asked for and can’t easily be fixed
If the problem is a minor fault, we will repair the item within a reasonable time.
Please refer to the table below for all industry standard manufacturer warranty periods and guidelines.  Please note that the warranty period commences from the date of purchase.

Product Type

Warranty Period

Warranty Cover

CRICKET BAT

12 months

Broken handle/split cleft/large shoulder crack

PROTECTIVE

3 months

Split seams or stitching

BAGS

3 months

Split seams or stitching/broken zipper/wheel fault

FOOTWEAR

6 months

Split seams or stitching/spike blowout/sole separation

HELMETS

6 months

Broken micro adjustment feature - does not cover any damage caused by impact of a cricket ball

 



Bat Warranty Information

Things to remember!

• A cricket bat is NOT going to look new forever & cracks will appear on the willow.

• The lifespan of a bat depends on the amount of use & the care taken for your bat (keep out of excessively warm conditions & wet weather) + We recommend that a toe guard/shoe goo should be fitted for extra protection against toe damage.

• The Greg Chappell Cricket Centre needs to see the product to arrange the correct course of action following a warranty claim.

Currently there is no standard remedy for a warranty claim and the course of action depends on the circumstances. A course of action may include repair, replacement, refund or having the service performed again. The Greg Chappell Cricket Centre will deal with any return of a product purchased from any of our stores or online, and we will always assess the claim in adherence with the Australian Consumer Law. All cricket bats sold by GCCC have a 12-month warranty provided by the manufacturer against damage deemed not be the fault of the customer, and all warranty assessments and decisions are at the discretion of the manufacturer.

The warranty does not cover:

• Yorker damage to the toe.

• Surface damage to the face, edge or toe that occurs due to a lack of preparation (knocking-in) or inaccurate play.

• Damage due to moisture or extreme heat, or damage that occurs because of improper use.

• Damage resulting from the use of non-leather or composite balls, including bowling machine balls.

Please note – the use of bowling machine balls can and may void your warranty.

Bats with broken handles, cracks and other minor problems that occur within the time and scope of the manufacturer warranty will be sent back to the manufacturer for repair. It takes an average of 10 working days to assess and/or repair the problem in conjunction with manufacturer. Most claims cannot be remedied on the spot. When making a warranty claim a proof of purchase needs to be provided to the Greg Chappell Cricket Centre by the customer. This needs to come in the form of a receipt which is provided by the Greg Chappell Cricket Centre with every purchase or a valid bank statement. You can find more information about warranties & repairs online at www.cricketcentre.com.au

Please remember that Cricket Bats are made from a natural material that has the incredibly hard task of hitting a solid object repeatedly. A small amount of cracking is normal & has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries! Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in.

CLICK HERE if you still require more information on Bat Preperation

All other products not listed, and any products out of this warranty period, will be assessed by the GCCC and the manufacturer on a goodwill basis.

For any concerns, queries or claims, please email enquire@cricketcentre.com.au or free call 1800 HOWZAT (469 928).