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1800 Howzat




Australian Consumer Law states that the retailer is not required to provide a refund or replacement if you change your mind.  The Greg Chappell Cricket Centre will exchange or provide store credit for items that are returned in saleable condition within 30 days of purchase date.

30 Day Change Of Mind Policy
• Applicable for products in brand new & un-damaged condition.
• Returned items must include original packaging (in undamaged & brand new condition). 
• GCCC will offer an exchange or provide a store credit for eligible products. A refund is not available
• 30-day time frame applies from purchase date
• Proof of purchase is required
• For health reasons, protectors (boxes) & and related undergarments (briefs / trunks / jockstraps / compression shorts / compression longs etc) are not available for return. 
• Online purchases can be returned to your closest GCCC with proof of purchase included. 
• If your item/s are eligible for return, the applied credit amount will be what you paid for the product (this excludes services such as freight charges)• Item must be returned to GCCC at your cost prior to assessment for exchange/credit
• Unavailable for faulty products (see Warranty Policy)


The Greg Chappell Cricket Centre will always endeavour to process warranty returns within a reasonable time frame and in accordance with ACCC Consumer Guarantees. Each warranty claim is taken on a case-by-case basis and factors such as age, use, care, preparation & maintenance of your product will influence the warranty outcome.
For a claim to proceed, your product must be either returned instore or returned via post to any GCCC store. If returning via post, please contact our staff prior to sending the product & we will arrange a no cost consignment note for you to return the eligible faulty product at no charge.
Most claims cannot be remedied on the spot & the average turnaround time for a claim is 10-14 working days.

Product Type

Warranty Period*

Warranty Cover

CRICKET BATS (more info below)

12 months

Broken handle/split cleft/large shoulder crack


6 months

Split seams or stitching


6 months

Split seams or stitching/broken zipper/wheel fault


6 months

Split seams or stitching/spike blowout/sole separation


6 months

Broken micro adjustment feature - does not cover any damage caused by impact of a cricket ball

Unlisted product categories will be assessed by the GCCC and the manufacturer on a goodwill basis.
*Warranty period commences from the date of purchase.

A warranty claim can result in one of multiple outcomes based on the guidelines above & how your claim is categorized (this may be a repair, fix, exchange, rejection etc).
You will be advised by GCCC if your item is eligible for a warranty. If so, your claim will be categorised as a minor or major fault.
Minor category faults will be repaired at no cost within a reasonable time frame in accordance with ACCC guidelines.
Major category faults (in accordance with the ACCC) are categorized in this field if:
• The product has a serious problem that would have stopped someone from buying the item if they had known about it beforehand
• Is unsafe
• Is significantly different from the sample or description
• Doesn’t do what we said it would, can’t be used for its normal purpose or can’t easily be fixed

If your fault is deemed as major, you can choose a replacement, exchange, store credit or refund.

Due to Health & Safety precautions we will not accept any returns on personal undergarments (such as compression wear, briefs, trunks & jocktraps), protectors or socks.



  • A cricket bat is not going to look new forever & cracks will appear.
  • Bats are made of a natural material & have an incredibly hard task of hitting a solid Cricket Ball repeatedly.
  • Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect (minor)
  • There are a large number of reasons why cracking may occur. These may include but are not limited to: insufficient Knocking-In, improper preparation/use, soft willow, poor maintenance, general use etc
  • A small amount of cracking is normal & has no impact on the performance of the bat. These can usually be sanded down & have been appearing on bats for centuries. These are considered minor. 
  • The lifespan of a bat depends on the amount of use & care taken throughout preparation & maintenance. 
  • Added protection such as Extratec is highly recommended for enhanced longevity.
  • Toe protection is a must to ensure longevity of your bat & warranty validity. Toe damage without a toe guard will result in a void warranty. 
  • Some bats may require more/less preparation than initially advised. Knocking-In time frames are a general guide & does not mean that once you have completed the hours that your bat is ready. Eg if your Knocking-In has not been performed up to standards you could spend 30+ hours on your bat & it may still not be ready. This is heavily a case by case basis.
  • The price of a bat does not reflect the potential longevity of the willow. In fact, the more expensive bats are made of softer willow & though they will outperform cheaper bats, they may not last as long.

GCCC needs to see your bat to arrange the correct course of action following a warranty claim. Currently, there is no standard remedy for a claim. Each claim will depend on the circumstances & is taken on a case to case basis. GCCC will advise the course of action. In accordance with ACCC as listed above, this will be determined on the category of your claim. This may include a repair, replacement, refund or having the service performed again. GCCC will deal with any return of a bat purchased either from our Stores or Online. We will always assess your claim in adherence of the Australian Consumer Law. All cricket bats sold by GCCC have a 12-month warranty against damage deemed to be manufacturing fault & no fault of the consumer. Most claims cannot be remedied instantly.

• Yorker damage to the toe of the bat
• Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play.
• GCCC doesn’t recommend that bats be Knocked/Played In by machine. Machines often fail to complete the process correctly, or damage the bats and put pressure on the shoulders causing damage.
• Damage resulting by bats being machine prepared (not naturally Played In)
• Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling etc)
• Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc)
• Damage from non-leather or composite balls (including bowling machine balls)
• Improper use (including hitting things others than cricket balls – eg stumps)


Cricket Bat Warranty may be voided if the above guidelines are not adhered to. Bats with broken handles, cracks & other minor occurrences within the warranty guidelines will be sent back to the manufacturer for repair. It takes an average of 10-14 working days to assess/repair the occurrence in conjunction with the manufacturer. When making a warranty claim, proof of purchase needs to be supplied to GCCC by the customer (receipt/bank statement).

Please remember that Cricket Bats are made from a natural material that has the incredibly hard task of hitting a solid object repeatedly. A small amount of cracking is normal & has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries! Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in.


All other products not listed, and any products out of this warranty period, will be assessed by the GCCC and the manufacturer on a goodwill basis.

For any concerns, queries or claims, please email enquire@cricketcentre.com.au or free call 1800 HOWZAT (469 928).

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