Frequently Asked Questions
PRODUCTS AND STOCK
How do I know what size I am?
We have put as much information as possible into our Product Advice section to make the online purchasing process as easy for you as possible, if you have checked this section and are still confused please email us at firstname.lastname@example.org and we will help you find the best fit!
Do you knock bats in?
No. All bats receive a press free of charge before leaving the store. This reduces the time you need to spend preparing the bat. Knocking in must be performed manually by the individual and can vary with every bat. Please click here to view a video on how to best knock in your bat! If you are unsure on how long you will need to spend knocking in your bat, please call us on (02) 9954 7477 or send us an email email@example.com Click here to download our Bat Preparation document.
Is my bat ready to use immediately when I get it?
No. Even after a press or pre-preparation (Extratec) your bat will require a further 5-6 hours knocking in before they are ready for use in match conditions please click here to learn how to knock your bat in.
What is Extratec?
Extratec is a clear abrasive film which self-adheres to the face of the bat to help prevent damage to the blade. We have several styles that vary in levels of face protection, the strongest available is Fibretec Facing and is heavily recommended for our premium bat range.
Can I request Items that you do not have?
Of course! We will do our best to fulfil your request, please email us firstname.lastname@example.org, while we can’t guarantee we will be able to stock the product, we will provide you with information on where you can find the product.
Does the Greg Chappell Cricket Centre price match?
Yes! The Greg Chappell Cricket Centre now offers Price matching! - click here for terms and conditions.
The Item I want is ‘Out of Stock’, can I still order it?
Please contact the GCCC, prior to purchase, through 1800 HOWZAT (469 928) or email email@example.com to see if the product can be ordered in.
Are your online stock levels accurate?
Our online stock levels are kept as accurately as possible and indicate stock availability from individual stores and our combined stock levels throughout all store locations. Whilst measures are in place to ensure 100% accuracy, it is important to note this cannot be guaranteed, nor is it implied to be error free. All online stock indications should be used as a guide only, this applies to both in-store purchases and online orders. It is advised that you call 1800 469 928 before journeying into a store to ensure the stock is on hand!
How long do the Custom-Made items take to arrive and how much are they?
Delivery timeframes can vary depending on the items you have purchased. More accurate information can be given to you during the ordering process as various factors can change the timeframes. If you are considering anything from our custom range, it is advised that you speak to one of our friendly staff members who will be able to provide all the information required before you make your purchase.
How much is embroidery on shirts or caps?
Embroidery prices vary depending on what you are wanting. The general pricing is as follows:
Set up fee - $40.00 - this is a one of fee that you will never have to pay again.
Logo - $7.00 per position on article - If you are getting your logo and text underneath the price remains $7.00. Please note that if you require different logos on multiple locations on the article i.e., front of the article as well as the side the cost will be $14.00
Text - $5.00 per position on article - this is if you are only wanting text with no logo. Please note that if you require text on multiple locations on the article i.e., front of the article as well as the back the cost will be $8.00.
**There is no set up fee for text only**
When can I expect new products on the website?
We are always receiving new products, however the majority of our stock will be available on the website at the start of August. Keep an eye out for the green corner flag on our products! If there is something specific you are waiting on, please email us firstname.lastname@example.org
When is your Catalogue released?
The annual Greg Chappell Cricket Centre Catalogue is dispatched in the first week of August each year. You should receive your copy by mail shortly after that if you have requested one to be posted! If not, please click here to request a GCCC Catalogue. International customers will need to purchase products to receive our catalogue as we currently do not ship the catalogue overseas alone.
How much is delivery?
All orders going to a location within Australia are charged according to the weight of your parcel. Overseas orders are charged on a per kilo basis. For more info, see the ‘Delivery’ section, underneath every product page on the website.
How long will my order take to arrive?
Different areas of Australia and the World have different delivery times. See the 'Delivery' section, underneath every product page on the website.
CLICK HERE TO VIEW 'STANDARD POST' DELIVERY TIMES FOR YOUR AREA
How do I track my parcel?
Please visit http://auspost.com.au/track/ and use your tracking number provided to track your parcel. Alternatively call your local Australia Post and they will assist with your tracking.
I didn’t receive a tracking number?
Please email us email@example.com with your order number and we will send you the tracking number for your order!
My delivery hasn’t arrived in the expected time frame?
Please call the online orders department on (02) 9954 7477 and we will be able to provide you with an update as soon as possible.
I placed my order today, when will it be dispatched?
We try and dispatch all orders placed before 1pm on the same day. If your order has been placed after 1pm it will be dispatched the next business day. All orders placed after 1pm on a Friday will be dispatched on the following Monday.
I received my order, but there is an item missing?
Our online stock is drawn from our 9 locations across Australia, so we may need to split the order to have the items arrive in a timely fashion. If the total on the picking slip received matches the total amount paid, but is missing items, you should receive the other parcel shortly after. If this does not apply to you, please email us firstname.lastname@example.org with details about your order.
WARRANTY AND RETURNS
Do I get a warranty with my bat?
Your bat will be covered by a manufacturer's warranty for the period of 365 days. If you would like to make a claim, please send us an email email@example.com or take your bat into the nearest store.
I have received a faulty item, how do I resolve this?
In the unlikely event that goods are faulty upon receipt, please contact your local store or our customer service team as soon as possible so we can resolve the matter. We will endeavour to make the process of replacement as convenient as possible.
If I am returning a product will you send out my replacement before you receive it?
Under normal circumstances Greg Chappell Cricket Centre will not issue replacement products, for either warranty or exchange, prior to receiving the product needing to be returned.
What is your general returns policy?
Please click here to see our warranty and returns page for all information regarding our returns policy.
What time are you open?
Our stores have varying opening hours and operate extending hours during peak periods. Click Here for our Summer Hours or Check the stores individual page on our website for the most up-to-date opening times and contact details.
I can't seem to log into my account, what do I do?
Please request a password reset from the account login page by simply clicking on the 'forgotten password' option. Once you have entered a valid account email address a password reset email will be mailed to the email address provided. This is an automated process so the email should be sent almost immediately. If you do not receive this email, please check any spam or filter settings on your computer as the email may have been flagged as spam or moved to a junk email folder. If you have changed email addresses and no longer have access to the original account email you'll either need to create a new account, with a new email address, or contact us to request a password reset.
How do I use the live chat feature?
It’s simple! Just say Hi, we will get back to you as soon as possible! Please keep in mind we may be speaking to several customers and we are trying as hard as we can to answer everyone quickly. The more information you can provide for us, the easier it will make it. If you are enquiring about a particular product, please give us the name of the product and the size.
Is the 'Free Shipping' offer applicable for International customers?
Unfortunately, the ‘Free Shipping’ offer is only offered for domestic (Australia) customers only.
How do I provide feedback?
Your feedback is very important to us and anything you think would make your shopping experience more enjoyable we would love to hear. Please email us firstname.lastname@example.org and we will get back to you as soon as possible!
I am having trouble checking out?
If you are having any issues checking out please screenshot any notices and email it through to us email@example.com, or send us a quick message on the websites live chat feature. We will attempt to repair the issue as soon as possible.
When is your next Sales Promotion?
We run promotions sporadically throughout the season, the way to stay up to date with all our promotional offers is to sign up to the website! Click here if you haven’t done so…
What payment methods can I use?
We currently accept Card Payments and PayPal payments as our primary payment options. If you are looking to pay via Bank Transfer or Cheque, please send us an email firstname.lastname@example.org and we will get back to you as soon as possible. If you were looking for a payment option that we have not mentioned, unfortunately, that method is not currently accepted at the Cricket Centre.