Frequently Asked Questions

Is my new cricket bat ready to use immediately?

Usually not. Even if a bat is labeled as "pre-prepared" or has an Extratec sleeve, it still requires proper knocking-in before being used in match conditions. Using a raw or semi-prepared bat immediately against a match ball can cause immediate, non-warranty damage. 
However some brands now offer pre-knocked bats! This means the bat has been knocked in at this factory of origin prior to arrive in our stores. 

Do you offer a bat knocking-in service?

Yes. We offer a professional, in-house services. This custom process is tailored to YOUR bat's needs. You can find out more about our Knocking In Services here

If you prefer to do it yourself, we provide free DIY guides for both Natural and Pre-Prepared bats on our website.  

What is Extratec?

Extratec is a clear, self-adhesive protective film applied to the face and edges of a cricket bat. It helps prevent surface cracks and moisture damage. For premium bats, we highly recommend our heavy-duty Fibretec Facing option for maximum protection.  

How do I figure out my size for gear?

We maintain a comprehensive Product Advice section online to help you find the correct sizing for bats, pads, gloves, and helmets. If you check the guide and are still unsure, email us at enquire@cricketcentre.com.au for personalized advice.  

Are your online stock levels accurate?

Our website shows combined inventory across all our physical store locations. While we update these levels as closely to real-time as possible, they should be used as a guide only.  

Tip: If you are driving to a specific store for an item, we strongly recommend calling 1800 469 928 first to confirm they have it on the shelf.  

Can I order an item that says "Out of Stock"?

Often yes. Before giving up, please contact us via phone (1800 HOWZAT / 1800 469 928) or email (enquire@cricketcentre.com.au). We can check future incoming shipments or source it from the supplier for you.  

Can I request a special item you don't normally stock?

Usually yes. Email your request to enquire@cricketcentre.com.au. While we cannot guarantee we can supply every niche brand or product, we will do our best to fulfill it or point you in the right direction.  

Does the Cricket Centre price match?

Yes. The Greg Chappell Cricket Centre offers price matching against identical items stocked by authorised Australian competitors. Full terms and conditions apply and can be viewed on our dedicated Price Match page.  

I am an existing Member. How do I sign in on this website?
Because this is a completely upgraded website platform, all existing members must re-register their account details. Go to the Join Now page and fill in your details using the same email address from your existing account and you account information will be restored on your members profile.

How do I become a new Member?
Simply navigate to the Join Now page, fill in your details, and create an account. Membership unlocks exclusive member-only discount pricing both online and across all physical retail stores; plus you can stay informed about the latest product releases and promotions.

I am having trouble checking out?
If you are having any issues checking out, please screenshot the issue and email it through to us enquire@cricketcentre.com.au, or send us a quick message on the websites live chat feature. We will attempt to repair the issue as soon as possible.

How do I use the live chat feature?
It’s simple! Just say "Hi",  and then we will get back to you as soon as possible! Please keep in mind we may be speaking to several customers and we are trying as hard as we can to answer everyone quickly. The more information you can provide for us, the easier it will make it. If you are enquiring about a particular product, please give us the name of the product and the size.

What payment methods can I use?
We currently accept Card Payments, Zippay, Afterpay and PayPal payments as our primary payment options. If you are looking to pay via Bank Transfer, please send us an email enquire@cricketcentre.com.au and we will get back to you as soon as possible. If you were looking for a payment option that we have not mentioned, unfortunately, that method is not currently accepted at the Cricket Centre.

What is personal information and why do the Greg Chappell Cricket Centre collect it?
You can find out more about our Privacy Policy here.

How do I provide feedback?
Your feedback is very important to us and anything you think would make your shopping experience more enjoyable we would love to hear. Please email us enquire@cricketcentre.com.au and we will get back to you as soon as possible!